FAQ

What is The Swagger Salon?
Established in 2010, The Swagger Salon is an independently run multi-brand clothing label, hosting a range of finely-curated homegrown Malaysian streetwear apparel and products.

I don't have a credit card/PayPal account! Can I still purchase your awesome stuff?
Yes, we accept bank transfers for orders within Malaysia. Just click on the Contact page and state the item you wish to purchase as the subject title. Alternately, you can email your order to shop@theswaggersalon.com. Give us your details (including your phone number) and we will get back to you via email or phone within two working days.

I've emailed you guys already, why didn't you reply?
Check your Junk folder, especially if you're a Hotmail user. We almost always reply within 24 hours.

How long does shipping take?
All orders will be processed and shipped out within 3 working days (although we usually ship the next day if possible). Delivery for domestic purchases (within Malaysia) will take about 2 working days, while international purchases will take 7 to 14 days to arrive. Tracking numbers for all orders will be provided once packages are shipped out.

What is your return policy?
As we understand your uncertainty when it comes to shopping online, we allow exchanges for wrong sizes (based on stock availability) within 7 days upon receiving the item. We do not accept refunds.

What forms of payment are accepted?
We gladly accept credit or debit cards from Visa, MasterCard, American Express, Discover or regular account payments, all through PayPal. We also accept bank transfers/deposits via CIMB Bank, just click Contact to find out more.

How secure is this store?
We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Definitely the safest way to pay online.

Does The Swagger Salon have a retail outlet?
Yes. The Swagger Salon's Georgetown Flagship store is located at 37, Jalan Gurdwara, 10300 George Town, Penang, Malaysia.